The role
Scarf is seeking Home Energy Scotland – Team Leader to support and lead the team who provide essential advice services across the North-East region, including Moray, Aberdeenshire, Aberdeen City, Angus, Dundee City, and Perth and Kinross.
You will be leading a team, who offer free and impartial advice on energy efficiency, grants and funding, renewable energy, via phone or digital channels, as well as other aspects of our service, such as support for households undertaking a renewable journey, households needing additional support or local community groups or employers. A key focus is on addressing fuel poverty, helping households reduce energy bills, make homes warmer, and support climate change efforts. Teams can cover all aspects of our service – and as part of a wider management team support the delivery of all aspects of the Home Energy Scotland contract in the North-East
Scarf prides itself on delivering high-quality advice and world-class service in energy efficiency, behavioural change, renewable technologies, sustainable transport, and water. Comprehensive training, including City & Guilds Energy Awareness and an SQA-accredited qualification, will be provided as well as joined a wider management team supported by the Facilitation Team.
The role offers a hybrid working approach, with options to work from home or offices in Dundee or Aberdeen, and occasional in-office attendance as needed.
Candidates must reside in or close to one of the six local authorities.
Does this sound like an opportunity you’d be interested in?
About Scarf
Scarf, established in 1985, is a charity and social enterprise dedicated to providing free and impartial energy-saving advice for 40 years. We help people reduce their fuel bills and carbon emissions through various channels, including phone, online, and face-to-face consultations. Our services cover grants and funding, home energy efficiency improvements, fuel debt, billing, and more. We operate numerous contracts across the North-East, collaborating closely with local and national governments and other third-sector organizations to support those in need. Scarf also delivers the Home Energy Scotland service in the North-East, funded by the Scottish Government and managed by the Energy Saving Trust, making a significant impact on people’s lives.
Duties and responsibilities
Here are the key duties and responsibilities for the Home Energy Scotland – Team Leader role at Scarf:
- Manage the delivery within the advice centre and motivate staff working hybrid across the North-East
- Manage a range of key performance indicators as well as call and compliance quality to ensure all services are offered.
- People Management ensuring line management, delivery of monthly and annual reviews plus performance management if required
- Stakeholder meetings with partner organisations and Energy Saving Trust where appropriate and as required.
Does this align with what you were looking for? If you need any more details or have other questions, feel free to ask!
Skills and qualifications
Here are the key skills and qualifications for the Home Energy Scotland – Team Leader role at Scarf:
- Experience in leading a team or supporting team manager.
- Experience with technology and the ability to work and manage remotely.
- Previous reporting and strong administration skills
- A driver’s licence is preferred, but not necessary
Requirements
- You will be a people manager with a motivational and coaching style that will inspire the team and individuals to perform to their full potential
- You will support the delivery of the Home Energy Scotland service across the North-East as well as engaging with other areas across Scotland
- You will drive delivery of exceptional customer service, developing effective processes to support the team to advice a large volume of customers via a range of channels.
- You will have a curiosity to analyse outcomes to deliver continuous improvement, informing our direction as we strive to support our customers with a wide range of services.
For a more detailed overview of duties, responsibilities, skills, and qualifications, please refer to the job description.
Locations and working hours.
This role is full-time. The role offers up to 35 hours per week, working 5 days out of 7, with core hours from Monday to Friday, 9:00 AM to 5:00 PM. While the role can be performed from home, a hybrid approach is available.
When working from home, a strong and reliable internet connection is necessary, with recommended speeds of 10Mbps download and 4Mbps upload. You can test your home internet speed here.
Applicants should reside in the North-East and as needed work from Aberdeen and/or Dundee. And when requested for office-based workdays or in-person meetings. Regular office work is also an option, though travel costs to your registered office will not be covered. You must be eligible to work in the UK. We are unable to offer relocation or visa service.
Salary and benefits
The salary for this role is £30,750 per annum, based on a 35-hour workweek. Scarf prides itself on a supportive and friendly working environment, investing in its team, and maintaining an award-winning company culture. They are accredited with both Investors in People and Investors in Young People.
Here are some of the benefits offered:
- Competitive salary.
- Flexible working.
- 35 days off (30 paid annual leave, 5 public holidays).
- An extra day off, paid, for your birthday!
- Salary sacrifice and net pay deduction schemes
- An extra day off, paid, for volunteering
- Pension plan.
- Free access to employee assistance provider.
- Sick pay scheme.
- Credit union membership.
You can find out more about Scarf’s ethos and benefits here.
How to apply
To apply for the Home Energy Scotland – Team Leader position at Scarf, please complete the online application form here, providing detailed information about your suitability for the role. Be sure to attach a copy of your CV and complete all sections of the form.
You may be asked to complete an assessment before being invited for an interview. Due to the high volume of applications, all applicants not progressed to an offer of interview, will not receive a response. The application deadline is 9am on Friday 12 June , with interviews conducted in June, via Teams.
If you have any questions before applying, please contact Michael Marley, Advice Centre Manager North-East or Mark McGinlay, Operations Manager, at advice@ne.homeenergyscotland.org.
Good luck with your application!
