We’re Hiring: Customer Service Advisor

August 9th, 2022


Become part of a team helping people enjoy warm and comfortable homes while saving money and energy.

Salary: £19,900 p/a plus quarterly living payment of £425 for the financial year 2022/23
Hours: 35 per week
Based: Aberdeen, Aberdeenshire, Dundee, or Perth & Kinross area


The role

Scarf is an accomplished social enterprise delivering a range of services to householders, businesses and communities throughout North East Scotland. We are currently seeking Customer Service Advisors to join our friendly and fast-paced teams providing quality energy efficiency advice to householders.

Multiple vacancies are available within the home energy advice team service, providing home visits in various local authority areas:

  • Aberdeen City (1 vacancy)
  • Aberdeenshire (2 vacancies)
  • Dundee / Perth & Kinross (2 vacancies)

Scarf’s home energy advice team is funded by local authorities in Aberdeen City, Aberdeenshire, Angus, Dundee City, and Perth & Kinross. The service is delivered mainly via home visits but advice is also offered over the phone and at events.



We offer flexible working options, including working from home, and all necessary equipment will be provided. However, please note that staff are asked to report to our offices in Aberdeen or Dundee as and when required by the demands of the role.


How to apply

Complete our online application form HERE. Please also attach a copy of your CV.

If your application is successful we will be in touch within five working days.

Due to a high volume of applications, we may not be able to respond to all unsuccessful applicants.


Duties and responsibilities 

Responsibilities, qualifications, skills and additional skills are detailed in the job description HERE.


Why join Scarf?

Scarf takes pride in its supportive, friendly working environment and how we invest in our team. We have an award-winning company culture and we are accredited with both Investors in People and Investors in Young People. Find out more about our ethos and benefits HERE.

  • Competitive salary.
  • Quarterly living payment of £425 for the financial year 2022/23.
  • Flexible working.
  • 35 days off (31 paid annual leave, 4 public holidays).
  • An extra day off, paid, for your birthday!
  • Salary sacrifice and net pay deduction schemes (Cyclescheme, Techscheme, further learning).
  • Paid time to volunteer.
  • Pension plan.
  • Staff events.
  • Free access to employee assistance provider.
  • Sick pay scheme.
  • Credit union membership.

Scarf is an equal opportunities employer