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In-Home Advice

PLEASE NOTE: DUE TO COVID-19 RESTRICTIONS, HOME VISITS ARE CURRENTLY SUSPENDED. THEY WILL RESUME WHEN SAFE TO DO SO UNDER SCOTTISH GOVERNMENT GUIDELINES.

Managing your fuel spend can be difficult. Your household circumstances, your property, your lifestyle, your heating system – all can affect your bills.

That’s why our Home Energy Advice Team (HEAT) provides free home visits. They’ll get to know you and your property to provide tailored advice, helping you heat your home for less.

Advisors can identify ways to make your home more energy efficient as well as assess your home for damp and condensation problems. They also provide general energy saving advice that can have you saving energy and money in no time.

Arranging your free home visit:

Call freephone 0808 129 0888 or email heat@scarf.org.uk to arrange the most suitable day and time for a visit;
You’ll receive a call prior to your visit to make sure the arrangement is still convenient for you;
The advisor will arrive (with Scarf ID badge visible);
Your advisor will take a look at your property, your heating system, fuel bills and – most importantly – talk to you to find out exactly what the problems are;
They will then review your case and get in touch with the best solution;
With the support of the advisor, your problem will be resolved to the very best of our capabilities.

A home visit could be the first step to lower fuel bills and a warm, dry home.

Get in touch to find out how HEAT can help you.

Helping households save money and stay warm

Scarf provides the Home Energy Advice Team (HEAT) service across the Aberdeen City Council, Aberdeenshire Council, Angus Council and Perth & Kinross Council local authority areas. We are funded and supported by these local authorities to help their residents heat their homes for less.

HEAT offers free, in-depth advice over the phone and through home visits to help householders reduce their energy use, find the best supplier and tariff to suit their needs and help them make the switch. Advisors from HEAT also offer an advocacy service to help those in fuel debt.

Learn More About HEAT